Last Update: May 2017
Information We Collect
You directly provide us with most of the information we collect.
You do this by filling out the registration details on the Site, and by posting and sharing additional information voluntarily.
This can include information about User's location, Phone Number, Email Address and anything you choose to add to your user profile.
We also collect technical information indirectly and automatically through our systems.
Cookies ultimately help us improve your navigation and ease of use of our Site. You can find further information about Cookies in this Policy below, under "Cookies".
We may also collect information from commercially available sources such as data aggregators and public databases.
How do we use the Information collected?
Where relevant under applicable laws, all processing of your personal information will be justified by a "condition" for processing. In the majority of cases, processing will be justified on the basis that:
You have provided your consent for us to use your personal information for a specific purpose;
Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
The processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
The processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you or to customise your browsing experience), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.
We will use your personal information for the following purposes:
to provide you with quality service and security. For example, we may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time. The information helps us improve our services to you and customize your browsing experience. In addition, this information helps us track any fraudulent activities and other inappropriate activities and monitor content integrity; or
to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law. Should you ever deactivate your account with us, we will keep your information for a limited period in order to meet the above purposes.
We will ask for your consent before using information for a purpose other than those set out in this Policy.
We may use your personal information to send you direct marketing communications about our products, services or promotions from Friendsdiary.NeT that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
In most cases our processing of your personal information for marketing purposes is based on our legitimate interest, although some cases (such as where required by law) may be based on your consent.
You have a right to prevent direct marketing of any form at any time - this can be exercised by logging into your account and sending private messaage to the Admin with your account details and mentioning this phrase "Remove Me From Promotional Messages and INFO" OR by sending an email to [email protected] with a subject "Personal Information Removal" or "Unsubscribe Me From Promotional Message" By mentioning their verified email/phone and proof of his/her account in Friendsdiary.NeT. Also you can create a help ticket by logging in your account. We usually handle tickets in less than 72 hrs.
We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
How long do we keep your information?
We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances we may retain your personal information for longer periods of time. We may retain your information for the following purposes:
as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
we may retain personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law.
We take great care in maintaining the security of the Site and your information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal
procedures. We contractually ensure that any third party processing your personal information equally provide for confidentiality and integrity of your data in a secure way.
The transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site;
any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.
Further information about our data security practices can be provided on request.
We reserve the right to change this Policy at any time, so please re-visit this page frequently.
Changes to this Policy are effective as of the stated "Last Update" and your continued use of the Site on or after the Last Update date will constitute acceptance of, and agreement to be bound by, those changes.
To exercise any of your rights in connection with your personal information, we kindly ask that you open a Customer Relations ticket. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. If you do not have an active Friendsdiary.NeT account, please contact us at [email protected]
If you have any questions (or comments) concerning this Policy, please email us at [email protected], and we will make an effort to reply within a reasonable timeframe.